![My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them. My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them.](https://preview.redd.it/ux0fbctndkg81.jpg?width=640&crop=smart&auto=webp&s=087c9aa04f813f1ca3aaf00195031160e26a06db)
My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them.
![My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG](https://external-preview.redd.it/j-TJFdhNGSMcePMfi4ERx80Iao-I5WhNsaKjtGkaXm8.jpg?auto=webp&s=8af676b74de719c8f1c5bdb749ccfe15e80a7fff)
My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG
![created a support ticket 2 months ago, got an automated response and not a single human seemed to have layed eyes on it since. is that considered normal at logitech? : r/LogitechG created a support ticket 2 months ago, got an automated response and not a single human seemed to have layed eyes on it since. is that considered normal at logitech? : r/LogitechG](https://external-preview.redd.it/D5_JeKIMIbEJaAM8_YPnhVIvyFW79Qcb3P9lW097_QE.png?auto=webp&s=62c8a2d82037934740cccc240f6526bf3e384c96)
created a support ticket 2 months ago, got an automated response and not a single human seemed to have layed eyes on it since. is that considered normal at logitech? : r/LogitechG
![توییتر \ Logitech G در توییتر: «@charles_dad_ Hey, sorry to hear this. Can you please send us your email address? We will contact our support team.» توییتر \ Logitech G در توییتر: «@charles_dad_ Hey, sorry to hear this. Can you please send us your email address? We will contact our support team.»](https://pbs.twimg.com/media/Ct418pHUsAApYuG.jpg)
توییتر \ Logitech G در توییتر: «@charles_dad_ Hey, sorry to hear this. Can you please send us your email address? We will contact our support team.»
![Logitech Receptor USB Unifying, Tecnología Inalámbrica 2,4 GHz, Compatible con Puerto USB y Todos los Dispositivos Unifying como Ratón Inalámbrico y Teclado, PC/Mac/Portátil , Negro : Amazon.es: Informática Logitech Receptor USB Unifying, Tecnología Inalámbrica 2,4 GHz, Compatible con Puerto USB y Todos los Dispositivos Unifying como Ratón Inalámbrico y Teclado, PC/Mac/Portátil , Negro : Amazon.es: Informática](https://m.media-amazon.com/images/I/61yj5IcmcNL._AC_SX450_.jpg)